Privacy Policy

At Poofight, your privacy is important to us. This Privacy Policy outlines what information we collect, how we use it, and your rights.

Information We Collect

• Customer information (name, address, email, phone number)
• Service request and visit data
• Basic site usage stats via local/session storage

How We Use Information

• To provide and schedule services
• To send quotes, confirmations, and updates
• To improve site experience and monitor traffic

Cookies & Tracking

We use browser storage (localStorage, sessionStorage) to track visits and activity for internal analytics. These do not contain personal information. If you use our services, you agree to this tracking.

Third-Party Services

We use trusted third parties to help deliver our services:

• Stripe – to process secure payments and store billing information
• SendGrid – to send transactional and service-related emails
• Twilio – to send text message alerts and updates about your scheduled services

These services receive only the information needed to perform their specific roles. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers are only used to send service-related updates via SMS.

Customer Data Access

To perform on-site services, certain customer details may be shared with authorized employees or contractors. This may include:

• Service address
• Customer name and phone number
• Gate codes or other access instructions (if provided)

This information is shared strictly for service purposes and is not used for any other reason. All personnel with access to this data are required to handle it securely and confidentially.

Data Retention

We retain customer data for as long as necessary to deliver services and comply with legal obligations. You may request deletion of your data at any time by contacting us at service@poofight.com.

Your Rights

You may request access to or deletion of your personal data at any time by emailing us at service@poofight.com.

Data Security & Breach Notification

We implement reasonable safeguards to protect customer data. In the event of a data breach involving your personal information, we will notify you promptly and comply with all applicable laws regarding breach disclosure.